Vertical Streaks Appear in the Image

When you perform a scan with the ScanSnap, if vertical streaks which are not in the document appear in the image, check the following:

Are the rollers or glass inside the ScanSnap dirty?

Clean the inside of the ScanSnap.

For details about how to perform cleaning, refer to Daily Care and Regular Care.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.

Is the glass of the ScanSnap dirty?

Clean the glass of the ScanSnap.

For details about how to perform cleaning, refer to Cleaning the ScanSnap.

Is there any foreign matter inside the ScanSnap?

Perform the following:

  1. Remove the document from the feed guide.

  2. Open the top cover and the output guide.

    Opening the Top Cover
    Opening the Top Cover
  3. Clear any foreign matter from the inside of the ScanSnap.

  4. Close the top cover and the output guide.

Did you apply the setting to reduce vertical streaks?

If you select the [Reduce vertical streaks] checkbox in the scan settings, you can reduce vertical streaks.

Modify the setting in the following procedure:

Windows
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Select the [Reduce vertical streaks] checkbox.

Mac OS
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Select the [Reduce vertical streaks] checkbox.