Scanned Images Cannot Be Created in Gray

When an image of a document scanned with the ScanSnap cannot be created in gray, check the following:

Have you selected [Auto] or [Gray] for the color mode in the scan settings?

Select [Auto] or [Gray] for the color mode in the scan settings in the following procedure:

  1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

  2. Press the color mode setting icon and select [Auto] or [Gray].

If an image in gray is not created when [Auto] is selected for the color mode, select [Gray].

Note that if you change the scan settings on the touch panel, and scan a document, after it is scanned the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Have you selected [Automatic] or [Gray] for the color mode in the scan settings?

Select [Automatic] or [Gray] for the color mode in the scan settings in the following procedure:

Windows
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Select the profile that you are using from the profile list.

  3. Click the color mode setting icon and select [Automatic] or [Gray].

Mac OS
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select the profile that you are using from the profile list.

  3. Click the color mode setting icon and select [Automatic] or [Gray].

 

If an image in gray is not created when [Automatic] is selected for the color mode, select [Gray].

Note that if you change the scan settings in the scan window and scan a document, after it is scanned the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.