The Scanned Image Is Not Cropped/The Scanned Image That Has Been Cropped Is Different from the Document

When scanning with the ScanSnap, if the scanned image is not cropped or the scanned Image that has been cropped is different from the document, check the following:

Are the documents placed apart from each other?

Place the documents apart from each other, and then try scanning again. It is recommended to leave 10 mm or more space between documents.

Place the documents apart from each other, and then try scanning again. It is recommended to leave 15 mm or more space between documents.

Is the background color of the document a dark color close to black? Or, Is a thick black stripe printed on the document?

Perform one of the following:

  • Make a modification in the [ScanSnap Home - View cropped images] window.

  • In the scan settings, specify the same size (standard or custom size) as the original document for [Document size] in the following procedure, and then try scanning again.

    Windows
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, refer to To Display the Main Window.

    2. Select the profile that you are using from the profile list.

    3. Click Edit profiles to display the [Edit profiles] window.

    4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

    5. Select the same size as the document for [Document size].

      If you cannot find the same size as the document in [Document size], click the [Customize] button to specify any size.

    Mac OS
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select the profile that you are using from the profile list.

    3. Click Edit profiles to display the [Edit profiles] window.

    4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

    5. Select the same size as the document for [Document size].

      If you cannot find the same size as the document in [Document size], click the [Customize] button to specify any size.

     

    ATTENTION
    • If you select a document size other than the size below for [Document size] in the scan settings, align the center of the document with the centering mark of the ScanSnap.

      • Automatic detection (Maximum)

      • Automatic detection (A4/Letter landscape)