Part of the Image Appears Missing/Slant Lines Appear on the Image

Have you selected a document size smaller than the actual document in [Document size] in the scan settings?

Part of the image appears missing when you select a document size that is smaller than the actual document in [Document size] in the scan settings.

Select the same size as the document in [Document size].

Windows
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Select the same size as the document for [Document size].

    If you cannot find the same size as the document in [Document size], select [Automatic detection] or click the [Customize] button to specify any size.

Mac OS
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Select the same size as the document for [Document size].

    If you cannot find the same size as the document in [Document size], select [Automatic detection] or click the [Customize] button to specify any size.

 

ATTENTION
  • When a document size other than [Automatic detection] is selected for [Document size] in the scan settings, place the document against the left side of the feeding section of the ScanSnap.

ATTENTION
  • If you select a document size other than the size below for [Document size] in the scan settings, align the center of the document with the centering mark of the ScanSnap.

    • Automatic detection (Maximum)

    • Automatic detection (A4/Letter landscape)

Did the document skew during scanning?

When you load the documents, adjust the side guides to the width of the documents.

Hold each side guide in the middle to adjust them. Otherwise, the documents may be fed skewed.

Adjusting the Side Guides
Adjusting the Side Guides
Adjusting the Side Guides

Feeding documents becomes easier with the Receipt Guide.

For details about how to attach the Receipt Guide, refer to Attaching the Receipt Guide.

Did you insert the document at a skewed angle in the ScanSnap?

Insert the document straight into the feeding section of the ScanSnap.

Make sure that the document is fed into the ScanSnap and is held firmly.

Inserting a Document
Inserting a Document

Did you scan documents of different widths and lengths in the same batch?

Perform one of the following:

  • Align the top of the documents, and load them in the ADF paper chute (cover) as the leading edge. Make sure that all documents are set to the center of the pick roller's width.

    Also, adjust the side guides to the widest document in the batch. Load the other documents so that they can be scanned straight.

    For details, refer to Scanning Documents of Different Sizes in One Go.

  • Change the feed mode setting to [Continuous scan] in the procedure below. Then, divide the documents into batches with the same width to load them separately and then scan them.

    1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

    2. Press the feed mode setting icon and change the feed mode setting to [Continuous scan].

    If you change the scan settings on the touch panel, and scan a document, after it is scanned the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

  • Use the Receipt Guide to perform a scan.

    For details about how to attach the Receipt Guide, refer to Attaching the Receipt Guide.

Perform one of the following:

  • Align the top of the documents, and load them in the ADF paper chute (cover) as the leading edge. Make sure that all documents are set to the center of the pick roller's width.

    Also, adjust the side guides to the widest document in the batch. Load the other documents so that they can be scanned straight.

    For details, refer to Scanning Documents of Different Sizes in One Go.

  • Change the feed mode setting to [Continuous scan] in the procedure below. Then, divide the documents into batches with the same width to load them separately and then scan them.

    Windows
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, refer to To Display the Main Window.

    2. Select the profile that you are using from the profile list.

    3. Click the feed mode setting icon and change the feed mode setting to [Continuous scan].

    Mac OS
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select the profile that you are using from the profile list.

    3. Click the feed mode setting icon and change the feed mode setting to [Continuous scan].

     

    If you change the scan settings in the scan window and scan a document, after it is scanned the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Did you scan any newspaper and magazine clippings or documents in polygonal shapes?

To scan a clipping of a magazine and a newspaper, and a document in a polygonal shape, place one sheet at a time in an optional Carrier Sheet/Photo Carrier Sheet and scan it.

To scan a clipping of a magazine and a newspaper, and a document in a polygonal shape, place one sheet at a time in a Carrier Sheet and scan it.

To scan a clipping of a magazine and a newspaper, and a document in a polygonal shape, place one sheet at a time in an optional Carrier Sheet and scan it.

After scanning the Carrier Sheet/Photo Carrier Sheet, crop the saved image to a desired size.

After scanning the Carrier Sheet, crop the saved image to a desired size.

For details about how to crop images, refer to Cropping a Page.

Did you place the document against the left side of the feeding section?

When a document size other than [Automatic detection] is selected for [Document size] in the scan settings, the scanned image may appear different from the original document if you do not place the document against the left side of the feeding section of the ScanSnap.

Insert the document as you place it against the left side of the feeding section of the ScanSnap, and scan again.

Aligning the Document
Aligning the Document

Did you perform a dual scan (Two documents are loaded and scanned at the same time or one document is loaded while another document is being scanned in the ScanSnap)?

The length that can be scanned using dual scan is 863 mm, which is the same length as long page documents (or 355.6 mm if [Excellent] is specified for the image quality).

If you attempt to scan documents that are longer than this length, the last scanned image may be missing.

When you scan documents that are longer than 863 mm (or 355.6 mm if [Excellent] is specified for the image quality), scan documents one by one instead of using dual scan.

Did you use the Background Pad?

If you scan a document without the Background Pad, the edges of the document may not be detected correctly and the created scanned image may be different from the document.

Use the Background Pad.

Did you place the document within the scannable area?

Place the document within the following scannable area.

Scan Area

Did you align the center of the document with the centering mark?

If you specify a paper size other than the following options in [Document size] in the scan settings and do not align the center of the document with the centering mark of the ScanSnap, the scanned image might not reflect the document correctly.

  • Automatic detection (Maximum)

  • Automatic detection (A4/Letter landscape)

Align the center of the document with the centering mark of the ScanSnap.

Placing a Document