The Scanned Image Is Created in a Double-Page Spread

If a double-page spread image is created from a document scanned with the ScanSnap, check the following:

When scanning with [Manual scan] set in the feed mode setting
When scanning with the Carrier Sheet

Also, check the following when scanning with the Carrier Sheet:

Have you selected the [Merge both sides of an image] checkbox in the scan settings?

Try scanning again after clearing the [Merge both sides of an image] checkbox in the following procedure:

Windows
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Clear the [Merge both sides of an image] checkbox.

Mac OS
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Clear the [Merge both sides of an image] checkbox.

 

Have you selected [Duplex] in the scan settings?

Change the scan settings to [Simplex] in the following procedure, and then scan documents again.

  1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

  2. Press the scanning side setting icon and change the scanning side to [Simplex].

If you change the scan settings on the touch panel, and scan a document, after it is scanned the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Have you selected [one double-page spread image] in the scan settings?

Change the setting to [two separate images (front and back)] in the following procedure, and then scan documents again.

Windows
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Click the [Carrier sheet] button to display the [Carrier Sheet settings] window.

  6. Select [two separate images (front and back)] for [Save as].

Mac OS
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Click the [Option] button in the [Feed] tab to display the [Feed option] window.

  5. Click the [Carrier sheet] button to display the [Carrier Sheet settings] window.

  6. Select [two separate images (front and back)] for [Save as].