The ScanSnap Cannot Establish a Connection
If the ScanSnap cannot establish a connection, refer to the following:
The ScanSnap cannot be connected to a computer or mobile device
- When using a Wi-Fi connection
-
The ScanSnap and the Computer Cannot Be Connected via Wi-Fi
Connecting to the ScanSnap Takes Time/the ScanSnap Is Cut Off Frequently
The ScanSnap and the Mobile Device Cannot Be Connected via Wi-Fi
Communication with the ScanSnap Fails
A "The device is not responding." Message Is Displayed
- When using a USB connection
-
The ScanSnap and a Computer Cannot Be Connected via a USB Cable
The ScanSnap cannot be connected to the ScanSnap Cloud server
A "Failed to access ScanSnap Cloud." Message Is Displayed on the Touch Panel
A Scan Cannot Be Performed Because an Orange Exclamation Mark Appears on the [Scan] Button
The ScanSnap Is Not Connected to the Network (When Using ScanSnap Cloud)