A Scanned Image Is Not Saved in a Cloud Service (When Using ScanSnap Cloud)

If a scanned image is not saved in a cloud service when you are using the ScanSnap, check the status for the content data record in the following procedure:

Windows
  1. Display the main window of ScanSnap Home.

    For details, refer to To Display the Main Window.

  2. Click Cloud on the Toolbar.

  3. Select the [Cloud] folder in the folder list view.

  4. Select a content data record created from a document that you scanned in the content data record list view to check the status.

Mac OS
  1. Display the main window of ScanSnap Home.

    Click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Click Cloud on the Toolbar.

  3. Select the [Cloud] folder in the folder list view.

  4. Select a content data record created from a document that you scanned in the content data record list view to check the status.

 

When an error is shown

Check the details of an error shown in the content data view, and follow the message to solve the problem.

Click the [Retry] button to save the content data record in the same cloud service.

When the "Processing" message is shown

It may take a long time for a scanned image to be saved in a cloud service after a scan.

Wait until a message indicating that the scanned image is being processed disappears and then check the save status from a cloud service.

HINT
  • By disabling the setting for creating a searchable PDF file or by setting the same language as the one used in the document, time taken to save the image in a cloud service may be reduced.

    The procedure is as follows:

    Windows
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, refer to To Display the Main Window.

    2. Select the profile that you are using from the profile list.

    3. Click Edit profiles to display the [Edit profiles] window.

    4. Click the [Detailed settings] button in [Scan settings] to display the [Detailed settings] window.

    5. Select the [File format] tab and change the settings as follows:

      • Clear the [Convert to Searchable PDF] checkbox.

      • For the language to be used, set the same language as the one used in the document instead of setting [Automatic].

    Mac OS
    1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

      If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

    2. Select the profile that you are using from the profile list.

    3. Click Edit profiles to display the [Edit profiles] window.

    4. Click the [Detailed settings] button in [Scan settings] to display the [Detailed settings] window.

    5. Select the [File format] tab and change the settings as follows:

      • Clear the [Convert to Searchable PDF] checkbox.

      • For the language to be used, set the same language as the one used in the document instead of setting [Automatic].

     

When the "Saving to a cloud service is possible" message is shown

When the [Check the data and save it to a cloud service] checkbox is selected in the [Edit profiles] window, the image created from a document that you scanned is not saved in a cloud service and is put on hold.

Check the scanned image, and save it in a cloud service manually.

For details, refer to Saving a Scanned Image Manually in a Cloud Service (When Using ScanSnap Cloud).

ATTENTION
  • Content data records in the [Cloud] folder are automatically deleted after two weeks pass.

    Save the content data record in a cloud service before two weeks have passed from the time you scanned the document.

If it is not necessary to check a content data record before saving it, clear the [Check the data and save it to a cloud service] in the following procedure:

Windows
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, refer to To Display the Main Window.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Clear the [Check the data and save it to a could service] checkbox.

Mac OS
  1. Click the [Scan] button in the upper left of the main window of ScanSnap Home to display the scan window.

    If the main window is not already displayed, click the [ScanSnap Home] icon ScanSnap Home Icon in the application list that appears when you click Launchpad in the Dock.

  2. Select the profile that you are using from the profile list.

  3. Click Edit profiles to display the [Edit profiles] window.

  4. Clear the [Check the data and save it to a could service] checkbox.

 

When the message is not shown

Check that there are no mistakes in the name of the cloud service which is displayed in the content data record list view.

When a scan is performed with the scan settings that are configured to detect a document type automatically, the document type is not detected correctly and content data records may be saved in a different cloud service.

For the following documents, the document type may not be detected correctly.

  • A color receipt that is close to a business card in size

  • A business card that is in portrait orientation and has text in a horizontal direction, similar to a receipt

When a content data record was saved in a different cloud service, save it in the correct cloud service again.

For details, refer to Saving a Scanned Image in Another Cloud Service (When Using ScanSnap Cloud).