Authentication for a Cloud Service Fails (Windows)

Is the cloud service site added in [Compatibility View Settings] of Internet Explorer?

Check [Compatibility View Settings] in Internet Explorer in the following procedure, and if the cloud service site is added, delete it.

  1. Start up Internet Explorer.

  2. From the menu bar of Internet Explorer, select [Tools] [Compatibility View Settings].

  3. Check whether the cloud service site is displayed in [Added Website in compatibility view].

    If the cloud service site is displayed, delete it.

Are you using Internet Explorer that is not supported by the cloud service?

Update Internet Explorer to the latest version.