Error Code List (Yayoi)

Causes and solutions for error codes that are displayed when saving to Yayoi fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Ja001

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Ja002

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Ja003

Cause

The maximum size of a file has been exceeded.

Solution

If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet/Photo Carrier Sheet, remove the document from the sheet or the Carrier Sheet/Photo Carrier Sheet and then scan it again.

If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.

B11Ja006

Cause

Failed to upload a scanned image in the cloud service.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Ja007

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.