Error Code List (Xero)

Causes and solutions for error codes that are displayed when saving to Xero fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Fg052

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Fg054

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Fg055

Cause

The issue may be caused by the following:

  • The cloud service is not authenticated or authorized.

  • You do not have permission for the requested operation.

Solution
  • When the cloud service is not authenticated or authorized

    Log in to the cloud service again on the window for selecting cloud services.

  • When you do not have permission for the requested operation

    Make sure that the appropriate permission has been set. Or, contact the administrator for your account.

B11Fg057, B11Fg099

Cause

A large amount of processes were performed in a certain period of time.

Solution

Wait for a while and try again.

B11Fg059

Cause

The maximum size of a file has been exceeded.

Solution

If the documents consist of many sheets, scan them in multiple batches.

B11Fg062

Cause

You do not have an account that allows the cloud service to process expense claims.

Solution

Create an account that allows the cloud service to process expense claims.

B11Fg067, B11Fg098

Cause

Settings for the cloud service have been changed or there is a problem with the settings.

Solution

Log into the cloud service and check the settings.

B11Fg071

Cause

Uploading a receipt with zero as the total amount was attempted.

Solution

Scan a receipt in which the total amount is any amount other than zero.