Error Code List (ScanSnap Mail)
Error codes are displayed when sending an e-mail from the ScanSnap fails while using ScanSnap Cloud in ScanSnap Home. Causes and solutions for the error codes are explained below.
B11Fg101
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Fg104
- Cause
-
The issue may be caused by the following:
An e-mail address specified for the destination is set not to receive e-mails from the domain "@mail.cloud.scansnap.com"
The e-mail box for the destination is full
The e-mail server for the destination is inaccessible
- Solution
-
Make sure that the e-mail address for the destination is set to receive e-mails, and try again.
B11Fg105
- Cause
-
The number of e-mails sent this month has reached the maximum limit.
- Solution
-
Up to 300 e-mails can be sent per month when sending scanned images via e-mail directly from the ScanSnap.
If you want to send over 300 e-mails, perform the scan again after the first day of the next month. Alternatively, save the scanned images to your computer, then attach the saved scanned images to an e-mail and send.