Error Code List (Google Drive)

Causes and solutions for error codes that are displayed when saving to Google Drive fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg104, B11Cg105, B11Cg117

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg106

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg109, B11Cg119, B11Cg123, B11Cg127, B11Cg246

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg118

Cause

The issue may be caused by the following:

  • The storage capacity of the cloud service has been exceeded.

  • You do not have access permission for the folder in the cloud service.

Solution
  • When the storage capacity of the cloud service has been exceeded

    Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

  • When you do not have access permission for the folder in the cloud service

    Set an appropriate permission for the folder in the cloud service.

B11Cg240

Cause

The issue may be caused by the following:

  • The folder in the cloud service has been deleted or renamed.

  • The file to be renamed has been deleted.

Solution
  • When the folder in the cloud service has been deleted or renamed

    Open the [Edit profiles] window for a profile that you are using, specify a folder to save scanned images in [Save to] again, and then scan a document again.

    For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

  • When the file to be renamed has been deleted

    Scan the document again.