Error Code List (Eight)

Causes and solutions for error codes that are displayed when saving to Eight fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg059, B11Cg060, B11Fg016

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg061, B11Cg066

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg062

Cause

The server is busy.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg063

Cause

The maximum size of a file has been exceeded.

Solution

Do not scan a document other than a business card.

B11Cg064

Cause

The maximum resolution has been exceeded.

Solution

Do not scan a document other than a business card.

B11Cg067

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.