Error Code List (Dr.Wallet)
Causes and solutions for error codes that are displayed when saving to Dr.Wallet fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Cg040
- Cause
-
Uploading of a file other than JPEG was attempted.
- Solution
-
Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cg042, B11Cg043, B11Cg051, B11Fg015
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Cg044
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg046
- Cause
-
The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.
- Solution
-
Depending on your cloud service contract, there may be a limit on the number of scanned image files that can be uploaded.
For details, check your cloud service contract.
B11Cg048, B11Cg052, B11Cg056, B11Fg019
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.