Error Code List (Dr.Wallet)

Causes and solutions for error codes that are displayed when saving to Dr.Wallet fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg040

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg042, B11Cg043, B11Cg051, B11Fg015

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg044

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg046

Cause

The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.

Solution

Check the maximum limit of the number of scanned image files to be uploaded and reduce the number of documents to scan.

B11Cg048, B11Cg052, B11Cg056, B11Fg019

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.