Error Code List (Dropbox)

Causes and solutions for error codes that are displayed when saving to Dropbox fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg018, B11Cg031

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg020, B11Cg027, B11Cg033, B11Cg037, B11Fg038

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg021, B11Cg028

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg026

Cause

The storage capacity of the cloud service has been exceeded.

Solution

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

B11Cg036, B11Cg248

Cause

Connection was not established because the cloud service is under maintenance.

Solution

Check the status of the cloud service, and try again after the service is resumed.

B11Fg023

Cause

You do not have access permission for the folder.

Solution

Set an appropriate permission for the folder.