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Let's Get Started
Setting Up the ScanSnap
Setup Information
Operation Procedure
Basic Information about the ScanSnap
Screens and Operations on the Touch Panel
Software Related to the ScanSnap
Basic Flow of the ScanSnap Operations
Scanning a Document
- Documents That Can Be Scanned with the ScanSnap
- Import Units for Documents That You Scanned with the ScanSnap
- Saving Images Created from Documents That You Scanned to a Folder
- Scanning Documents in Multiple Batches to Create a Single Scanned Image
- Scanning a Long Page Document
- Scanning Documents of Different Sizes in One Go
- Scanning Small Size Documents such as Receipts in One Go
- Scanning Documents That Are Folded or Curled such as Receipts One by One
- Scanning Documents Larger than A4 or Letter Size
- Scanning Documents Larger than A4 or Letter Size (with the Carrier Sheet)
- Scanning Documents such as Photographs and Clippings
- Scanning Documents such as Photographs and Clippings (with the (Carrier) Sheet)
- Scanning Documents with Overlapped Areas such as Envelopes
Linking with a Cloud Service
Modifying the ScanSnap Home Preferences Settings
- Activating a License for ScanSnap Home
- Enabling Two-Factor Authentication for a ScanSnap Account
- Changing the Save Destination for the [ScanSnap Home] Folder
- Specifying Actions of ScanSnap Home
- Specifying Actions When Using ScanSnap Cloud
- Specifying a Text Recognition Language for Each Document Type
- Specifying an Action for Correcting Meta Information Automatically
- Setting a User Name and an Icon Color for Your Computer
- Checking the Information of the ScanSnap
Configuring the Scan Settings in a Profile for the ScanSnap
- What is a Profile?
- Creating a New Profile
- Creating a New Profile (When Using ScanSnap Cloud)
- Modifying the Settings for a Profile
- Modifying the Settings for a Profile (When Using ScanSnap Cloud)
- Importing or Exporting a Profile
- Migrating the Scan Settings for ScanSnap Manager as a Profile
- Changing Users in order to Display the User's Own Profiles
- Deleting a Profile
Managing Information of Content Data Records Created from Documents That You Scanned
- Making Files Manageable with ScanSnap Home
- Migrating Files from an Existing Software Application to ScanSnap Home
- Assigning a Folder to Be Managed in ScanSnap Home
- Creating a New Folder in ScanSnap Home
- Transferring a Content Data Record/Folder
- Copying a Content Data Record
- Changing the Title for a Content Data Record
- Renaming a Folder
- Changing the Document Type for a Content Data Record
- Modifying Meta Information
- Adding/Changing/Deleting Tags for Categorizing Content Data Records
- Converting Content Data Records into Searchable Ones
- Performing Text Recognition on the Characters of a Business Card or a Receipt on an Item-by-Item Basis Again
- Deleting a Content Data Record/Folder
- Importing Content Data Records
- Exporting Content Data Records
Managing Information of Content Data Records Created from Documents That You Scanned (When Using ScanSnap Cloud)
- Saving a Scanned Image Manually in a Cloud Service (When Using ScanSnap Cloud)
- Copying a Scanned Image (When Using ScanSnap Cloud)
- Changing the File Name of a Scanned Image (When Using ScanSnap Cloud)
- Saving a Scanned Image in Another Cloud Service (When Using ScanSnap Cloud)
- Converting a Scanned Image to a Searchable PDF File (When Using ScanSnap Cloud)
- Deleting a Content Data Record (When Using ScanSnap Cloud)
Searching for Information in Content Data Records Created from Documents That You Scanned
Editing Images Created from Documents That You Scanned
- To Edit an Image
- Inserting Some Pages from Another Multi-Page Image
- Inserting All Pages from Another Multi-Page Image
- Rotating a Page 90 or 180 Degrees
- Deskewing Text and Illustrations on a Page (Windows)
- Cropping a Page
- Changing the Page Order
- Creating a Double-Page Spread Image by Merging Two Pages
- Creating a Double-Page Spread Image by Merging Two Scanned Images (Mac OS)
- Creating a Multi-Page Image from Pages of Another Multi-Page Image
- Deleting a Page
Using Information of Content Data Records Created from Documents That You Scanned
- Adding an Application That You Want to Run
- Performing a Particular Action on Content Data Records Managed in ScanSnap Home by Using an Application Linked with ScanSnap Home
- Sending an Image via E-Mail
- Printing an Image with a Printer
- Converting an Image to a Word/Excel/PowerPoint File
- Exporting Business Card Data
- Exporting Receipt Data
- Displaying the Folder That Is the Save Destination for Scanned Images
- Saving a Scanned Image in a Specified Folder
Connecting the ScanSnap
Updating ScanSnap Firmware
Usages
Recommended Usages
Usages in Business Situations
Usages at Home or for Private Use
- Scanning Magazines to Read in PDF
- Scanning Manuals or Catalogs to Do Away with Them
- Creating a Photo Album
- Scanning the Cooking Recipes to Organize Them for Your Use
- Organizing Postcards and Greeting Cards
- Managing Medical Documents
- Taking a Look at the School Handouts Later
- Creating Digital Albums to Keep Children's Works
Linking with a Cloud Service by Using ScanSnap Cloud and Sending an E-Mail by Using ScanSnap Cloud
Useful Usages
- Scanning a Large Document Folded in Half and Saving the Scanned Image
- Scanning and Saving an Envelope or a Receipt
- Naming Scanned Images and Saving Them to a Folder (Windows)
- Scanning Documents and Checking the Scanned Images in Acrobat or Power PDF
- Scanning Documents and Checking with Preview (Mac OS)
Usages in Your Operating Environment
Wi-Fi Settings
Introduction
Connecting the ScanSnap and a Computer via Wi-Fi
- Connecting the ScanSnap and a Computer by Using the Wi-Fi Information Which Is Configured on a Computer
- Connecting the ScanSnap and the Computer Via a Specified Wireless Access Point
- Connecting the ScanSnap and the Computer by Using the WPS Button of a Wireless Access Point
- Connecting the ScanSnap and the Computer by Using the PIN Code of the WPS Function of a Wireless Access Point
- Connecting the ScanSnap and the Computer by Entering the Information of a Wireless Access Point
- Connecting the ScanSnap and a Computer Directly by a Direct Connection
Connecting the ScanSnap and a Mobile Device via Wi-Fi
- Application Required for a Mobile Device
- Connecting the ScanSnap and the Mobile Device Via a Specified Wireless Access Point
- Connecting the ScanSnap and the Mobile Device by Using the WPS Button of a Wireless Access Point
- Connecting the ScanSnap and the Mobile Device by Using the PIN Code of the WPS Function of a Wireless Access Point
- Connecting the ScanSnap and the Mobile Device by Entering the Information of a Wireless Access Point
- Connecting the ScanSnap and a Mobile Device Directly by a Direct Connection
Registering a Certificate/ Checking the Wi-Fi Settings
Making Changes to a Wi-Fi Connection
- Reconnecting the ScanSnap to Another Wireless Access Point
- Changing the Connection Method from Access Point Connection to Direct Connection
- Changing the Connection Method from Direct Connection to Access Point Connection
- Reconnecting the ScanSnap and a Computer by Specifying the IP Address of the ScanSnap
- Changing the Frequency for Connecting the ScanSnap
- Turning Off Wi-Fi
- Resetting the Wi-Fi Settings
Access Point Connect Settings
- Authenticating a Wireless Access Point with a Client Certificate
- Authenticating a Wireless Access Point with a User ID and Password
- Authenticating a Wireless Access Point with an External ID
- Setting an IP Address for the ScanSnap
- Using a DNS Server for the Internet Connection
- Using a Proxy Server for the Internet Connection
Troubleshooting
Troubles Related to Power for the ScanSnap
Troubles Related to Installation
- Installation Has Stopped/Installation Is Not in Progress
- A "Failed to install ScanSnap Home." Message Is Displayed (Windows)
- A "Windows Update is running" Message Is Displayed (Windows)
- A "Failed to install Microsoft .NET Framework X.X." Message Is Displayed (Windows)
- A "Failed to install Microsoft Visual C++ 20XX Redistributable" Message Is Displayed (Windows)
- A Message Is Displayed, Indicating That This Product Is Already Installed on Your Computer
- A Message Is Displayed, Indicating that Uninstallation Failed (Windows)
- A "You do not have write authority for the data storage folder." Message Is Displayed
- A "Failed to install ScanSnap Home. Do you want to delete the downloaded data?" Message Is Displayed (Windows)
- A "The specified destination folder is set with a hidden attribute." Message Is Displayed (Windows)
Troubles Related to Connections and Communication
- The ScanSnap and the Computer Cannot Be Connected via Wi-Fi
- The ScanSnap and a Computer Cannot Be Connected via a USB Cable
- The ScanSnap and the Mobile Device Cannot Be Connected via Wi-Fi
- The Name and the Password for the Wireless Access Point Cannot Be Remembered
- Unsure What to Do When Replacing a Wireless Access Point with a New One
- You Do Not Know the Security Key to Connect Directly to the ScanSnap
- The Wireless Access Point Does Not Appear in the [Network name (SSID)] List
- The ScanSnap You Want to Use Does Not Appear on the List/the ScanSnap You Want to Use Cannot Be Found
- Communication with the Server Fails
- Communication with the ScanSnap Fails
- Connecting to the ScanSnap Takes Time/the ScanSnap Is Cut Off Frequently
- Manual Wi-Fi Configuration Fails
- Automatic Wi-Fi Configuration (WPS) Fails
- You Do Not Know How to Check the Scanner Name
- You Do Not Know What to Enter When Adding Your Proxy Server Settings
- Unsure How to Check the Strength of the Wi-Fi Signal
Troubles Related to Touch Panel
- Only Profiles That You Created Appear on the Touch Panel
- Profiles That Have Been Displayed on the Touch Panel Are Not Displayed
- A User Name Is Not Displayed at the Top of the Home Screen on the Touch Panel
- [BOOT MODE] Is Displayed on the Touch Panel
- [An internal error is detected] Is Displayed on the Touch Panel
- The Touch Panel Does Not React
- [ScanSnap is preparing] Is Displayed on the Touch Panel
- The Touch Panel Malfunctions/Displays the Screen in an Incorrect Position
- The Display of the Touch Panel Is Not Showing Properly
Troubles Related to License Authentication and ScanSnap Account
- Did Not Receive a Notification E-mail with a Confirmation Code
- Failed to Register a ScanSnap Account
- A Message Is Displayed, Indicating That a License Cannot Be Activated When You Setup the ScanSnap
- A Message Is Displayed, Indicating That the Number of Devices Has Reached the Maximum Amount
- A Message Is Displayed, Indicating That You Cannot Sign In with the ScanSnap That You Are Currently Using
- You Cannot Sign In with a ScanSnap Account
- A Message Is Displayed, Indicating That a License Cannot Be Activated When You Sign In on the Preferences Window
- A Message Is Displayed, Indicating That the License Activation Was Not Completed Successfully When You Signed In on the Preferences Window
- Did Not Receive a Notification E-mail for Resetting the Password
- Unsure Which Confirmation Code to Use Since Notification Multiple E-mails with Confirmation Codes Were Received
- You Do Not Know the Serial Number/Additional License Number for the ScanSnap
- Two-Factor Authentication Does Not Work for the ScanSnap Account
Troubles Related to Actions of ScanSnap Home
- ScanSnap Home Does Not Start or Cannot Be Used
- A Message Is Displayed, Indicating That You Do Not Have Access Permission for a Folder or File or a Message Is Displayed Prompting You to Check Whether Access Permission for a File or Folder Has Been Set (Mac OS)
- A Message Is Displayed, Indicating that the Procedure Entry Point Cannot Be Found (Windows)
Troubles Related to Profile
- A Profile Cannot Be Edited
- A Profile Icon displayed on the Touch Panel Is Different from the One in ScanSnap Home
- The Deleted Profile Is Displayed on the Touch Panel
- A Message Is Displayed, Indicating That the Setting for the Display of Profiles Has Been Changed
- The [Scan to Cloud] Profile Cannot Be Selected from the Template List in the [Add new profile] Window
Troubles Related to Scanning
- A "The device is not responding." Message Is Displayed
- The [Scan] Button Does Not Become Available Even After a Profile Icon Is Selected on the Touch Panel of the ScanSnap
- A Scan Cannot Be Performed Because an Orange Exclamation Mark Appears on the [Scan] Button
- Documents Are Not Scanned
- A Message Is Displayed, Indicating That An Error Occurred While Processing the Images
- The Document Is Not Fed Smoothly/A Paper Jam Occurs
- Removing a Jammed Document
- The Scanning Speed Is Very Slow
- The Scan Starts Late/Scanning Stopped/the Transferring Speed of Scanned Images Is Slow
- Documents Become Dirty
- The Document Is Damaged
- Abnormal Noise Is Generated from the ScanSnap
- Did Not Receive a Notification (Mac OS)
- A "Error in optical system." Message Is Displayed
- A "The specified destination (Image saving folder) is invalid." Message Is Displayed
Troubles Related to Overlapping of Documents (Multifeed)
Troubles Related to Carrier Sheets/Photo Carrier Sheets
Troubles Related to Scanned Results
- Vertical Streaks Appear in the Image
- A Message Is Displayed, Indicating That There May Be Remaining Vertical Streaks, Even Though No Vertical Streaks Are on the Scanned Images
- The Image Is Displayed Sideways or Upside Down
- A Searchable PDF File Cannot Be Created
- The Title Is Not Extracted/The Title Appears Different from the One on the Document
- Scanned Images Are Not Merged Automatically
- The Scanned Image Is Created in a Double-Page Spread
- Text on an Image Is Not Recognized Correctly
- All the Pages Are Recognized as Blank
- Some Pages Are Deleted Even Though They Are Not Blank
- The Color of the Scanned Image Is Different from the Color of the Original Document
- The Lines in the Image Are Blurred
- The Brightness of a Black & White Image Is Too Light or Too Dark
- Scanned Image Cannot Be Created in Black & White
- Scanned Images Cannot Be Created in Gray
- Scanned Image Cannot Be Created in Color
- Scanned Image Cannot Be Created as You Set In the Scan Settings
- Text/Diagrams That Are Not on the Document Appear in the Scanned Image
- A Striped Pattern (Moire) Is Noticeable in the Image
- The Scanned Image Is out of Alignment or Distorted
- The Image Is Skewed
- Part of the Image Appears Missing/Slant Lines Appear on the Image
- The Image Is Wider than the Scanned Document
- The Text on an Image Is Not Readable
- Information on the Business Card Is Not Recognized Correctly
Troubles Related to Application Linkage
Troubles Related to Cloud Service Linkage and Troubles Related to Sending an E-Mail from the ScanSnap
- A "Failed to access ScanSnap Cloud." Message Is Displayed on the Touch Panel
- The ScanSnap Is Not Connected to the Network (When Using ScanSnap Cloud)
- A Scanned Image Is Not Saved in a Cloud Service (When Using ScanSnap Cloud)
- The "Failed to upload the data to the cloud service." Error Is Displayed
- The "Failed to send the data via email because the address is wrong." (B11Fg102) Error Is Displayed
- The "The size of the scanned data has exceeded the maximum size." (B11Fg103/B11Fg110) Error Is Displayed
- Red Exclamation Mark Appears on the Cloud Mode Icon at the Top of the Main Window
- A Profile to Be Linked with a Cloud Service Cannot Be Created by Using ScanSnap Cloud
- Failed to Change the Title (When Using ScanSnap Cloud)
- When Documents Are Scanned to Evernote, as Many Notes as There Are Scanned Images Are Displayed in Addition to Evernote (Mac OS)
Troubles Related to Search
Troubles Related to Content Data Record Management
- You Do Not Know the Save Destination for Scanned Images
- Files That Were Worked on in File Explorer or Finder Do Not Appear on the Main Window
- The Scanned Image Cannot Be Opened
- Scanned Images Have Not Been Saved in the Specified Save Destination
- Making Corrections in Meta Information Corrects Meta Information for Existing Content Data Records Automatically
- A Message Is Displayed, Indicating That the Recognition Process Could Not Be Performed When You Convert Images into Searchable PDF Files