How to Remove a Jammed Document from iX1300

Do not use force to pull out a jammed document, and make sure to open the ADF top section first and then remove the document. For Return Scan, in which a document is inserted into the manual feeder and scanned, also open the ADF top section, and remove the jammed document.

  • Be careful not to touch any sharp parts upon removing jammed documents. This may cause injury.
  • Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.
  • The glass surface may become extremely hot during operation. Be careful not to burn yourself.
  1. Remove a document from the ADF paper chute (cover).
  2. Pull the ADF release tab towards you to open the ADF top section.
    Paper Jam
  3. Remove a jammed document.
    Removing Paper
  4. Close the ADF top section.

    Close the ADF top section together with the stacker until it locks into position, indicated by a clicking sound.

    Closing the ADF Top Section
    ATTENTION

    Make sure that the ADF top section is completely closed.

    Otherwise, paper jams or other feeding errors, or image faults may occur.

    When the ADF top section is closed, the sound of the roller rotating comes out.

    Load documents after the sound stops.

HINT
  • If the stacker cannot be put back in the original position properly, open the ADF top section and close it again.
  • Open the ADF top section in order to remove a jammed document even when a document is inserted into the manual feeder and scanned.
    Removing Paper