Q & A
Before you buy
- Is Rack2-Filer Smart for iOS compatible with iOS 15 and iPadOS 15?
- Is Rack2-Filer Smart for iOS compatible with iOS 14 and iPadOS 14?
- Is Rack2-Filer Smart for iOS compatible with iOS 13 and iPadOS 13?
- Is iOS 12 compatible with Rack2-Filer Smart for iOS?
- Is iOS 11 compatible with Rack2-Filer Smart for iOS?
- Is iOS 10 compatible with Rack2-Filer Smart for iOS?
- Is iOS 9 compatible with Rack2-Filer Smart for iOS?
- Is Rack2-Filer Smart for Android compatible with Android 11.0?
- Is Android 10.0 compatible with Rack2-Filer Smart for Android?
- Is Android 9.0 compatible with Rack2-Filer Smart for Android?
- Is Android 8.0 compatible with Rack2-Filer Smart for Android?
- Is Android 7.0 compatible with Rack2-Filer Smart for Android?
- Is Android 6.0 compatible with Rack2-Filer Smart for Android?
- Does Rack2-Filer Smart support Microsoft® Office 2013?
- Does Rack2-Filer Smart support Microsoft® Office 2010?
- What is the Windows® 10 support status for Rack2-Filer Smart?
- What is the Windows® 8.1 support status for Rack2-Filer Smart?
- I continue to use Rack2-Filer. Can I install Rack2-Filer Smart on the same computer?
- Is Rack2-Filer data available on Rack2-Filer Smart?
- Can Rack2-Filer Smart data be used with Rack2-Filer?
- Can the data created with the trial version be used with the production version?
- How many computers can Rack2-Filer Smart be installed on with one license?
- What scanner model is supported by Rack2-Filer Smart?
- What file format can be imported?
- How many binders can I create in Rack2-Filer Smart?
- What is the data size when importing files?
Once you've started
- What can I do on cloud storage?
- How can I change page turning in a binder to left-to-right?
- How can I open Thumbnail View mode?
- How are documents displayed in Thumbnail View mode?
- How can I select a page in Thumbnail View Mode?
- How can I easily copy / move a page in binder?
- How can I easily move / copy a page to other binder?
- How to export Rack2-Filer Smart Data to another computer?
Troubleshooting
- Why doesn't the online update start?
During update, this message "A Rack2-Filer Smart associated application (such as Rack2-Bookshelf window, Rack2-Viewer, or Rack2-TempTray) is currently running" appears.
- Why doesn't the manual update start?
During update, this message "The update patch cannot be installed by the Windows Installer service" appears.
- Why can't Rack2-Filer Smart be uninstalled? (Only for customers using V1.0L26 or later)
During uninstallation, the message "A Rack2-Filer Smart associated application (such as Rack2-Bookshelf window, Rack2-Viewer, or Rack2-TempTray) is currently running." appears.
- I cannot import my Excel files to Rack2-Filer Smart on Windows® 10 where Microsoft® Excel® is installed.
- An error appears when trying to link with my Dropbox account. (Windows)
- Access error appears when trying to link with my Dropbox account. (iOS)
- An error appears when trying to link with my Dropbox account. (Android)