Cleaning the Inside of the ScanSnap

Scanning repeatedly may cause dust and paper dust to accumulate inside the ScanSnap resulting in a scanning error. As a guideline, the inside of the ScanSnap should be cleaned every 1,000 sheets scanned.

Note that this guideline varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more frequently when you scan documents on which the toner is not sufficiently fused.

Warning

  • Before cleaning the ScanSnap, you must turn off the ScanSnap and unplug the power cable from the AC outlet. Not doing so may cause fire or electrical shock.

  • Do not place internal parts such as the brake roller and the pick roller within reach of small children. Doing so may cause injury.

  • When the ScanSnap is operating, the internal glass surface will be hot.

    Before you clean the inside of the ScanSnap, you must unplug the power cable from the AC outlet and leave the ScanSnap for 15 minutes or more.

Caution

Do not use aerosol spray or spray that contains alcohol to clean the scanner. Paper dust and other dust blown up by strong air from the spray may enter the inside of the scanner which may cause scanner failure or malfunction.

Also note that sparks generated by static electricity may cause a fire.

ATTENTION

  • Do not use water or mild detergent to clean the inside of the ScanSnap.

  • It may take a long time for Cleaner F1 to dry if an excessive amount is used. Moisten the cloth with moderate quantity.

    Wipe off the cleaner completely to leave no residue on the cleaned parts.

HINT

For details about how to check the number of sheets scanned with the ScanSnap, refer to the Basic Operation Guide that is installed on the computer.

  1. Clean the following items:

    • Brake roller

    • Idler roller

    • Glass

    • Pick roller

    • Ultrasonic sensor

    1. Unplug the power cable from the AC outlet.

    2. Pull the ADF release tab towards you to open the ADF top section.

      Opening the ADF Top Section

    3. Clean the following locations with a cloth moistened with Cleaner F1.

      ATTENTION

      When cleaning, be careful not to damage the document sensor with a cloth.

      Document Sensor
      Internal Parts to Be Cleaned

      • Brake roller (× 2)

        Remove the brake rollers from the ScanSnap to clean them.

        For details about how to remove the brake rollers, refer to the Basic Operation Guide.

        Gently wipe off the dirt and dust along the grooves on the roller surface. Be careful not to damage the surface of the rollers.

        Cleaning the Brake Roller

      • Idler roller (× 4)

        Gently wipe the dirt and dust off the rollers as you rotate them manually. Be careful not to damage the surface of the rollers. Make sure that they are cleaned properly because residue on the rollers will affect the feeding performance.

      • Glass (× 2)

        Gently wipe the dirt and dust off the surface of the glass sections. Make sure that they are cleaned properly because dirty glass sections may cause vertical lines on scanned images.

      • Pick roller (× 2)

        Gently wipe off the dirt and dust along the grooves on the surface of rollers as you manually rotate them downward. Be careful not to damage the surface of the rollers. Make sure that they are cleaned properly because residue on the rollers will affect the feeding performance.

      • Ultrasonic sensor (× 2)

        Gently wipe the dirt and dust off the surface of the ultrasonic sensor. If it is difficult to clean the ultrasonic sensor, use cotton swabs.

  2. Clean the feed rollers and eject rollers.

    1. Connect the power cable to the AC outlet and press the [Scan] button for three seconds with the ADF top section open.

      ATTENTION

      Connect the power cable to the AC outlet only when cleaning the feed rollers and eject rollers.

    2. Clean the following locations with a cloth moistened with Cleaner F1.

      Cleaning the Feed Rollers and Eject Rollers

      • Feed roller (× 2)/eject roller (× 2)

        Press the [Scan] button to rotate the rollers. Gently wipe the dirt and dust off while taking care not to damage the surface of each roller. Make sure that they are cleaned properly because residue on the rollers will affect the feeding performance.

        HINT

        Pressing the [Scan] button seven times will rotate the feed rollers and the eject rollers one revolution.

  3. Close the ADF top section.
    Closing the ADF Top Section

    It clicks when it returns to its original position.

    ATTENTION

    Make sure that the ADF top section is completely closed.

    Otherwise, paper jams or other feeding errors, or image faults may occur.