Error Code List (freee)
B11Cg091, B11Cg092, B11Cg095, B11Fg017
- Cause
The cloud storage service is not authenticated or authorized.
- Solution
Open the screen for selecting cloud storage services, and specify a could storage service again.
For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.
B11Cg093
- Cause
The issue may be caused by the following:
Connection to the cloud storage service failed.
Communication with the cloud storage service was disconnected.
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg096, B11Cg100, B11Fg020
- Cause
There is a problem with the service provider (server).
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg102
- Cause
The maximum size of a file has been exceeded.
- Solution
-
If the documents consist of many sheets, scan them in multiple batches.
B11Fg024
- Cause
The number of image files to be uploaded in the cloud storage service has exceeded the maximum limit.
- Solution
-
Check the maximum limit of the number of image files to be uploaded and reduce the number of documents to scan.
B11Fg025
- Cause
You do not have access permission for the company data source.
- Solution
Contact the administrator of the company data source that you are trying to log into.
B11Fg100
- Cause
The server is busy.
- Solution
Wait for a while and try again.
B11Fg113
- Cause
No company data source is specified for the cloud storage service.
- Solution
Open the screen for selecting cloud storage services, specify a company data source for the cloud storage service, and tap the [Save again] button in the detail view screen.
For details, refer to Changing a Storage for a Scanned Image and Detail View Screen in ScanSnap Cloud Operation.
HINTIf you cannot specify a company data source for the cloud storage service in the screen for selecting cloud storage services, update the ScanSnap Cloud application to the latest version.