What Is Two-factor Authentication?

Two-factor authentication is a function that prevents abuse of your ScanSnap account and enhances security by authenticating the ScanSnap account with the authentication code in addition to the password authentication.

The authentication code will be displayed after you install the authentication application on your mobile device and set up two-factor authentication.

Enable two-factor authentication for the ScanSnap account in the following procedure.

ATTENTION

  • It is necessary to install the authentication application on a mobile device used for two-factor authentication in advance.

    Microsoft Authenticator is used for the authentication application.

  • To enable or disable two-factor authentication, you need to register a ScanSnap unit with the ScanSnap account. For details, refer to Adding a ScanSnap Model in ScanSnap Cloud Operation.

  • Two-factor authentication is supported by ScanSnap Cloud v1.7 or later. After two-factor authentication is enabled, you can no longer log into the ScanSnap Cloud service with ScanSnap Cloud v1.6 or earlier. In this case, update the ScanSnap Cloud application to the latest version, and then sign into it.

HINT

To disable two-factor authentication, perform the following procedure from step 1 to 5, enter the authentication code for two-factor authentication to sign in, tap [Disable two-factor authentication] in [Account setting], and follow the instructions on the screen.

  1. Tap Navigation Menu on the main screen.

    The navigation bar appears.

  2. Tap [Settings].

    The [Settings] screen appears.

  3. Tap [Account].

    The [Account] screen appears.

  4. Tap [Show the account management page].

    A browser opens and the ScanSnap account management page appears.

  5. Sign in by entering an e-mail address and password for the ScanSnap account that you want to enable two-factor authentication for.

  6. Tap [Enable two-factor authentication] in [Account setting].

    HINT

    • When two-factor authentication has already been enabled, [Disable two-factor authentication] is displayed in [Account setting].

    • If [Enable two-factor authentication] is disabled and cannot be selected, you need to register a ScanSnap unit with the ScanSnap account. For details, refer to Adding a ScanSnap Model in ScanSnap Cloud Operation.

    The screen for setting up two-factor authentication appears.

  7. Follow the instructions on the screen to complete the settings.

    HINT

    When you are viewing the ScanSnap account management page with the mobile device or you cannot scan the two-dimensional code with the mobile device, copy the secret key displayed in the ScanSnap account management page, and enter it in the authentication application. At this time, enter the ScanSnap account e-mail address for the account name.

    Two-factor authentication is enabled.