Paper jam

If the [Paper jam] message appears while you are using the ScanSnap Cloud service, refer to the following.

  • If you want to remove a jammed document

    Refer to here in the ScanSnap Help.

  • If a document is not fed smoothly or paper jams occur

    Refer to here in the ScanSnap Help.

  • If you scanned documents longer than the standard size

    To scan a long page document, select [Manual scan] for the feed mode setting.

    For details about how to scan long page documents and documents that can be scanned, refer to Scanning Documents Longer Than the Standard Size Such as Receipts in ScanSnap Cloud Operation.