Inaccessible to the Network (Connecting to the ScanSnap Cloud Server Failed)
- Cause
-
The issue may be caused by the following:
A static IP address is set to the ScanSnap.
Multiple routers are used.
The wireless access point is set not to use the 2.4 GHz SSID.
The signal from the wireless access point is difficult to receive.
A DNS is not set for the wireless access point.
Connection to the Internet is established via a proxy server.
A public wireless access point is used.
The ScanSnap or the wireless access point is turned off.
- Solution
Check the following items, and then try again:
When a static IP address is set to the ScanSnap
For the ScanSnap Cloud service, a static IP address cannot be used.
Start the ScanSnap Wireless Setup Tool on your computer and change the settings to obtain an IP address automatically.
For details, refer to the ScanSnap Wireless Setup Tool Help.
HINTWhen using ScanSnap Home, start the ScanSnap Wireless Setup Tool from the preferences window of ScanSnap Home.
When multiple routers are used
Establishing a connection to the ScanSnap Cloud server may fail.
Disable the router function on the wireless router and check whether the connection can be established.
When the wireless access point is set not to use a 2.4 GHz SSID
If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.
Change the settings of the wireless access point to use the 2.4 GHz SSID.
When the signal from the wireless access point is difficult to receive
Place the wireless access point and the ScanSnap closer to each other.
When a DNS is not set for the wireless access point
The ScanSnap does not have a function for setting a DNS. Therefore, if a DNS is not set for the wireless access point, connection to the ScanSnap Cloud server cannot be established.
Set a DNS for the wireless access point.
When connection to the Internet is established via a proxy server
Configure the settings of the proxy server in the setup procedure.
When a public wireless access point is used
The ScanSnap Cloud service cannot be used via a public wireless access point.
Connect to a network other than a public wireless access point.
When the ScanSnap or the wireless access point is turned off
Turn the power on.