Did Not Receive an E-mail for Resetting the Password
- Cause
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The issue may be caused by the following:
The account name (e-mail address) specified in the [Reconfigure password] screen is incorrect.
The e-mail address specified as the account name is invalid.
Your mobile device cannot receive e-mails.
Your mobile device is set not to receive e-mails from the domain "@mail.cloud.scansnap.com".
The e-mail has been received but is recognized as spam mail.
- Solution
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Check the following items:
When the account name (e-mail address) specified in the [Reconfigure password] screen is incorrect
If the e-mail address entered in the [Reconfigure password] screen does not match the registered account name, an e-mail for resetting the password will not be sent.
Go back to the screen where you enter the account name (e-mail address), and specify a correct e-mail address.
When the e-mail address specified for the account name is invalid
Register a new account with a valid e-mail address.
When your mobile device cannot receive e-mails
Change the e-mail setting for your mobile device or use your mobile device in a different location to receive e-mails.
When your mobile device is set not to receive e-mails from the domain "@mail.cloud.scansnap.com"
An e-mail for resetting the password is sent from the domain "@mail.cloud.scansnap.com". Change your setting to allow e-mails from this domain.
If none of the above applies to you
Check whether the e-mail is in the spam inbox.