Error Code List (All Cloud Storage Services)
B11Cc003
- Cause
The folder in the cloud storage service has been deleted or renamed.
- Solution
-
Open the screen for selecting cloud storage services, specify a folder in the cloud storage service again, and tap the [Save again] button in the detail view screen.
For details, refer to Changing a Storage for a Scanned Image and Detail View Screen in ScanSnap Cloud Operation.
B11Cc004
- Cause
No cloud storage service is selected.
- Solution
Open the screen for selecting cloud storage services, specify a cloud storage service, and tap the [Save again] button in the detail view screen.
For details, refer to Changing a Storage for a Scanned Image and Detail View Screen in ScanSnap Cloud Operation.
B11Cc005
- Cause
The file to be renamed has been deleted.
- Solution
Scan the document again.
B11Jc001
- Cause
The cloud storage service is not authenticated or authorized.
- Solution
Open the screen for selecting cloud storage services, and specify a could storage service again.
For details, refer to Changing a Storage for a Scanned Image in ScanSnap Cloud Operation.
B11Jc002
- Cause
The issue may be caused by the following:
Connection to the cloud storage service failed.
Communication with the cloud storage service was disconnected.
A connection timeout occurred.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Jc003
- Cause
The maximum size of a file has been exceeded.
- Solution
If the documents consist of many sheets, scan them in multiple batches.
B11Jc004
- Cause
Uploading of a file other than PDF was attempted.
- Solution
Open the [Scan settings] screen, and set [PDF] for [File format].
For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.
B11Jc005
- Cause
Uploading of a PDF file that contains multiple pages was attempted.
- Solution
Open the [Scan settings] screen, and set [PDF (Create per page)] for [File format].
For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.
B11Jc006
- Cause
Failed to upload a scanned image in the cloud storage service.
- Solution
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Jc007
- Cause
There is a problem with the service provider (server).
- Solution
Wait for a while and try again.
B11Jc008
- Cause
Uploading of a file other than JPEG was attempted.
- Solution
Open the [Scan settings] screen, and set [JPEG] for [File format].
For details, refer to Changing the Scan Settings in ScanSnap Cloud Operation.
B11Jc009
- Cause
The storage capacity of the cloud storage service has been exceeded.
- Solution
Expand the storage capacity of the cloud storage service, or remove unwanted files to secure sufficient free space, and then try again.