The [Scan/Stop] Button and the Wi-Fi Indicator Do Not Light Up in Purple
- Cause
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The issue may be caused by the following:
The ADF paper chute (cover)/feed guide is closed.
The ScanSnap is connected to ScanSnap Manager on the computer.
The ScanSnap is connected to ScanSnap Connect Application.
The network that the ScanSnap is on is not connected to the Internet.
The ScanSnap that you intend to use is not correctly registered with the ScanSnap Cloud service.
- Solution
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When the ADF paper chute (cover)/feed guide is closed
Open the ADF paper chute (cover)/feed guide.
When the ScanSnap is connected to ScanSnap Manager on a computer
Change the settings so that the communication with the ScanSnap Cloud service is given priority. For details, refer to Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use.
When the ScanSnap is connected to ScanSnap Connect Application
Exit ScanSnap Connect Application.
When the network that the ScanSnap is on is not connected to the Internet
Connect the ScanSnap to a network that can be connected to the Internet.
When the ScanSnap that you intend to use is not correctly registered with the ScanSnap Cloud service
Use the ScanSnap Cloud application to add the ScanSnap that you intend to use.
HINTEven if the ScanSnap that you intend to use is displayed in the [Add or remove scanner] screen of the ScanSnap Cloud application, add the ScanSnap anyway.
For details, refer to Adding a ScanSnap Model in ScanSnap Cloud Operation.
If the problem still persists, contact the distributor/dealer where you purchased this product.