The Text on an Image Is Not Readable
Causes and solutions for the text on a photo image not being readable when the ScanSnap Cloud application is used are explained below.
- Cause
The issue may be caused by the following:
Your hands shook while taking a photo.
The background removal function removed characters that are light in color.
The distance between the document and the camera was too far.
- Solution
-
When your hands shook while taking a photo
Stabilize the camera to prevent your hands from shaking and take a photo.
When the background removal function removed characters that are light in color
Perform the following to change the background removal settings:
In the [List of photos] screen, tap the relevant data.
Tap .
Tap [Background removal (Low)] or [No removal].
When the distance between the document and the camera was too far
Take a photo of the document by moving the camera as close to the document as possible.