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Q & A


Before you buy

  1. Is iOS 11 compatible with Rack2-Filer Smart for iOS?
  2. Is iOS 10 compatible with Rack2-Filer Smart for iOS?
  3. Is iOS 9 compatible with Rack2-Filer Smart for iOS?
  4. Is Android 8.0 compatible with Rack2-Filer Smart for Android?
  5. Is Android 7.0 compatible with Rack2-Filer Smart for Android?
  6. Is Android 6.0 compatible with Rack2-Filer Smart for Android?
  7. Does Rack2-Filer Smart support Microsoft® Office 2013?
  8. Does Rack2-Filer Smart support Microsoft® Office 2010?
  9. What is the Windows® 10 support status for Rack2-Filer Smart?
  10. What is the Windows® 8.1 support status for Rack2-Filer Smart?
  11. I continue to use Rack2-Filer. Can I install Rack2-Filer Smart on the same computer?
  12. Is Rack2-Filer data available on Rack2-Filer Smart?
  13. Can Rack2-Filer Smart data be used with Rack2-Filer?
  14. Can the data created with the trial version be used with the production version?
  15. How many computers can Rack2-Filer Smart be installed on with one license?
  16. What scanner model is supported by Rack2-Filer Smart?
  17. What file format can be imported?
  18. How many binders can I create in Rack2-Filer Smart?
  19. What is the data size when importing files?


Once you've started

  1. What can I do on cloud storage?
  2. How can I change page turning in a binder to left-to-right?
  3. How can I open Thumbnail View mode?
  4. How are documents displayed in Thumbnail View mode?
  5. How can I select a page in Thumbnail View Mode?
  6. How can I easily copy / move a page in binder?
  7. How can I easily move / copy a page to other binder?
  8. How to export Rack2-Filer Smart Data to another computer?


Troubleshooting

  1. Why doesn't the online update start?
    During update, this message "A Rack2-Filer Smart associated application (such as Rack2-Bookshelf window, Rack2-Viewer, or Rack2-TempTray) is currently running" appears.
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  2. Why doesn't the manual update start?
    During update, this message "The update patch cannot be installed by the Windows Installer service" appears.
  3. Why can't Rack2-Filer Smart be uninstalled? (Only for customers using V1.0L26 or later)
    During uninstallation, the message "A Rack2-Filer Smart associated application (such as Rack2-Bookshelf window, Rack2-Viewer, or Rack2-TempTray) is currently running." appears.
  4. I cannot import my Excel files to Rack2-Filer Smart on Windows® 10 where Microsoft® Excel® is installed.
  5. An error appears when trying to link with my Dropbox account. (Windows)
  6. Access error appears when trying to link with my Dropbox account. (iOS)
  7. An error appears when trying to link with my Dropbox account. (Android)



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