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ScanSnap FAQ

Microsoft® Office SharePoint® Server Linkage Related Errors

S1500

Q1 Why does a message telling me that I cannot use the Microsoft Office SharePoint Server linkage function appear whenever I try to show the contents of the server from ScanSnap Organizer?

[The following error messages appear]
Windows® XP Windows Vista™
A1 Windows® operating systems that have been updated with "Net Framework 3.5 Service Pack1" or"Net Framework 3.5 family update program" after January 27th, 2009, experiences problems with ScanSnap Organizer's linking function with Microsoft® Office SharePoint® Server. This was attributed to an application or connection error that occurs when connecting to Microsoft® Office SharePoint® Server from ScanSnap Organizer

The following operating systems are affected by this malfunction:
  • Windows® XP Home / Professional (32bit)
  • Windows Vista™ (32bit/64bit)

Countermeasure:
An updated module that will correct the linkage related malfunction is now available. Please refer to the following website and download the updated module.


ScanSnap Organizer Update (S1500)

Q2 I cannot open the file that was uploaded through "Microsoft® Office SharePoint® Server" linkage function of the ScanSnap Organizer.
A2 The following malfunction occurs under the certain conditions (*refer to the occurrence condition) if you save the file through "Microsoft® Office SharePoint® Server" linkage function of ScanSnap S1500 bundled ScanSnap Organizer.

Malfunction
The file that is saved on the server cannot be opened.

Occurrence Condition
  • When the 5MB or larger file is overwritten on the server.
    (This malfunction only occur if you overwrite the 5MB or larger file.)
  • The "ScanSnap Manager" linkage function works correctly. This malfunction only affects the file that is saved on the server through "ScanSnap Manager" linkage function

Countermeasure:
In order to resolve this malfunction, please apply the update module,(ScanSnap Organizer Update for the file overwrite error of Microfost Office SharePoint Sever Linkage function)


ScanSnap Organizer Update (S1500)



S300 / S510 / S1500

Q1 Why does a "Scan to Microsoft SharePoint" related error message appear when I turn on, or log into, my Windows® operating system running computer?

[One of the following error messages appears]
Windows® XP Windows Vista™
A1 One of the above messages appears when using a ScanSnap S300, S510 or S1500 linked computer that has had "Scan to Microsoft SharePoint" installed into it. These messages only appear in cases when a Windows® operating system in the ScanSnap linked computer has been updated by using either Windows Update's "Microsoft .NET Framework 3.5 Service pack 1" or ".NET Framework 3.5 Family Update" after January 27, 2009.

This message is caused by a "Scan to Microsoft SharePoint" malfunction, when the computer that it is installed into has been updated by either "Microsoft .NET Framework 3.5 Service pack 1" or ".NET Framework 3.5 Family Update".

  1. The following operating systems are affected by this malfunction:
    • Windows® XP Home / Professional (32bit)
    • Windows Vista™ (32bit/64bit)

  2. Countermeasure:
    The updated module that will correct the linkage related malfunction that is stated above is now available. Please refer to the following website and download this updated module.

    S300 / S510 / S1500 "Scan to Microsoft SharePoint Update Pack1"

Q2 Why does a message telling me that I cannot use "Scan to Microsoft SharePoint" appear whenever I try to activate "Scan to Microsoft SharePoint" with ScanSnap Manager or ScanSnap Organizer?

[One of the following error messages appears]
Windows® XP Windows Vista™
A2 One of the above messages appears when using a ScanSnap S300, S510 or S1500 linked computer that has had "Scan to Microsoft SharePoint" installed into it. These messages only appear in cases when a Windows® operating system in the ScanSnap linked computer has been updated by using either Windows Update's "Microsoft .NET Framework 3.5 Service pack 1" or ".NET Framework 3.5 Family Update" after January 27, 2009.

This message is caused by a "Scan to Microsoft SharePoint" malfunction, when the computer that it is installed into has been updated by either "Microsoft .NET Framework 3.5 Service pack 1" or ".NET Framework 3.5 Family Update".

  1. The following operating systems are affected by this malfunction:
    • Windows® XP Home / Professional (32bit)
    • Windows Vista™ (32bit/64bit)

  2. Countermeasure:
    The updated module that will correct the linkage related malfunction that is stated above is now available. Please refer to the following website and download this updated module.

    S300 / S510 / S1500 "Scan to Microsoft SharePoint Update Pack1"